Privacy Policy
Last updated: March 15, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, use the Service, or communicate with us. This includes your name, email address, phone number, company information, project data, crew member details, and financial information related to estimates and invoices. We also automatically collect usage data such as IP addresses, browser type, device information, and pages visited.
2. How We Use Your Information
We use the information we collect to: (a) provide, maintain, and improve the Service; (b) process transactions and send related information; (c) send technical notices, updates, and support messages; (d) respond to your comments, questions, and requests; (e) develop new features and services; (f) monitor and analyze trends, usage, and activities; (g) personalize the Service, including AI-powered features that learn from your project data to provide better estimates and recommendations.
3. Data Storage & Security
Your data is stored securely using industry-standard encryption in transit (TLS 1.3) and at rest (AES-256). We use Supabase as our primary database provider, which maintains SOC 2 Type II compliance. We implement access controls, regular security audits, and automated threat monitoring to protect your information. While no system is completely secure, we take reasonable measures to protect your data from unauthorized access, alteration, or destruction.
4. Third-Party Services
We use the following third-party services to provide and improve the Service: • Supabase — Authentication and database hosting • Stripe — Payment processing (we never store your full credit card numbers) • Anthropic (Claude AI) — AI-powered features including estimates and the command center • Upstash — Rate limiting and caching • Resend — Transactional email delivery • Vercel — Application hosting and deployment Each third-party provider has their own privacy policy governing their use of your data. We encourage you to review their policies.
5. Cookies & Tracking
We use essential cookies to maintain your session and authentication state. We do not use advertising cookies or third-party tracking pixels. Analytics data is collected in aggregate to understand how the Service is used and to improve performance. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data ("right to be forgotten"); (d) export your data in a portable format; (e) withdraw consent for data processing where consent is the legal basis; (f) object to processing of your personal data. To exercise any of these rights, contact us at support@buildero.ai. We will respond to your request within 30 days.
7. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at support@buildero.ai.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses approved by relevant authorities.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: Buildero Email: support@buildero.ai